How to login

To login, go to and enter your email address and password.

Or, you can follow the “Login to your training portal” at the top of this page and click the “Login” button to be taken to the login page.

Forgot password/change password

If you have forgotten your password, you can reset it by clicking on the “Forgot Password” link on the login page.

You will then be prompted to enter your email address (the one linked to your member account).

You will then be emailed a link to reset your password.

Within the portal you can change your password by going to:
My Account>My Profile>Password

Activate membership

Become a member

Before logging in for the first time, you will need to activate your membership account. This can be done 2 ways:


Enter your email address.


You will then be taken to this screen, which will confirm that you are already in the system.

The system will automatically send you an Activation email with the information and steps required to activate your account.

It will then go to a screen where it asks you to enter your contact details. Please ensure you complete this, particularly the following fields:

  •         First Name
  •        Last Name
  •        Postcode
  •        Date of Birth
  •        Gender
  •        Workplace name and details

Register for a course

To register for an event you need to be logged into the portal. Instructions on how to login can be found at the top of this page.

Once you are logged in, click through to the events calendar.

Select the course you wish to register for.

Click on “Register Now” at the bottom of the course page

Change the quantity from ‘0’ to ‘1’ then “Continue to Step 2”

Click on “Confirm”

You can select add ticket and select another course that you want to do or continue if this is the only one you want to register for at the moment

Then you will receive a confirmation of your registration

In your event calendar you should now be able to see the courses that you have registered for. In case you can’t make the course you can log in and click on the green button to withdraw.

Register through a public link

From find the course you wish to register for and select “Click here for details and to register”

You’ll then be taken to the course landing page where you will find course information such as time zone details.

There will also be an outline of the course with topics covered and information about the presenter.

To register for the course, click the “Register Now” button on the right hand side of the page.

You’ll then be taken to your member login page. Information on how to proceed from there can be found here.

Accessing videos on demand and downloading training material

Log into your member portal (instructions can be found here)

Select “Click here to access our recorded courses (Online training)

Filter or scroll through all available courses and click “Enroll” on the course you wish to do.

A pop up screen will appear.

Click “Enroll” to continue.


Once you are on the course page, click “Watch the video” to begin the course.

Click “Begin” to start the course.

You will then be given the option to open the recording in the browser or within the application.

Once the recording starts, you’ll be able to see any files that are available for download.

Accessing certificates

To access the certificate, you need to ensure that you have completed the course.

Pending means you have not ticked the completed box. Make sure to tick the completed box when you finish to access your certificate.


To mark the course as being completed, click into the course and tick the “Completed” box.

Once the box is ticked then you can download and print the certificate.

Accessing live webinar events

Follow this link: and follow the instructions on the page to enter the virtual room. The course is run on the Adobe Connect App, which you will need to install beforehand and is free to download.

When prompted for your name, ensure you select ‘Enter as a Guest‘.
Then enter your full name, {FIRST_NAME} {LAST_NAME} and press “Enter Room”.

***This is very important ***
Unless you enter your name as {full name} our system will not identify you as registered and you may be removed from the program.

To ensure your computer is capable of running the software used by our online system, please visit and run the connection check before the session. We recommend you do this at least 30 minutes before the start of the session, ideally the day before.

You will need to install the Adobe Connect App which is free to download.

This session can be accessed on a mobile device. To do this you’ll need to download the Adobe Connect mobile application for our training room. Please be aware that there are some features which are not active within the app and you’ll have a better experience on a computer.

Visit this page to find out more about accessing the mobile device application.

If you’re unable to attend this program please login to your member portal at to cancel your attendance.

Installing & updating Adobe Connect

Adobe Connect meeting application

In order to view and engage with the live webinars and videos on demand, Adobe Connect needs to be installed.

To access the Adobe Connect Downloads and Updates page, click here.

Sroll down the page until you find the “Meeting Applications for Adobe Connect” section.

Windows users: Click on the link next to “For Windows” and download that to your computer.

Mac users: Click on the link next to “For Mac” and download that to your computer.

Windows users: Once the file has been downloaded, double click on the file to open the installer.

If a warning message appears, click “install anyway” and then follow the prompts to install the application to your computer.

mac download adobe connect

Mac users: Once the file has been downloaded, double click on the file to open the installer.

If a warning message appears, click “Open” and then follow the prompts to install the application to your computer.

Windows users: Once the installer has finished, place a tick in the 2 boxes that ask you to “create a start menu shortcut” and “create a desktop shortcut” then click EXIT.

Once this window has closed down, look for the Adobe Connect icon on your desktop and/or in the start menu.

Mac users: Once the installer has finished, look for the Adobe Connect icon in the dock.

Windows users: Locate the Adobe Connect file that you downloaded and delete it from your computer.


Mac users: Locate the Adobe Connect drive that has appeared on the desktop.

Click on it and drag it to the trash can to eject it from the computer.

Browser support

As of November 2020, Microsoft will no longer support Microsoft IE (Internet Explorer).
In order to access the portal, it is recommended that you use the latest version of one of the following browsers instead as the portal platform may no longer be accessible through Internet Explorer.

Click on the link to download the latest browser version.

Accessing training resources/presentations

To access training resources and presentations log into your portal and select File Library.

This should take you to the Search File Library page.

From this page you can then filter by category. This will bring up all the presentations available for that category.

Click on the one you are after and download it.