Working from home?
The ASU Career Launchpad is your Professional Development toolbox!
Are you dealing with difficult people during the Coronavirus pandemic?
Your ASU Career Launchpad has a NEW upcoming live webinar as well as a video available on demand to help you deal with difficult customers and clients during this challenging time.
DEALING WITH DIFFICULT CUSTOMERS – ADVANCED
Friday 17 April – Day Session
This new session will build on the 2019 course and expand your toolkit for managing difficult interactions with customers. This webinar can be viewed as a continuation of the previous webinar or as a standalone session, no previous knowledge is required!
DEALING WITH DIFFICULT CUSTOMERS OR CUSTOMER AGGRESSION
This session covers managing difficult customer interactions, understanding the triggers of difficult behaviour and tactics and strategies to de-escalate and problem solve. Monique will also provide some techniques for managing yourself and your feelings following such events. The session will also cover some information on your employers workplace health and safety obligations
Do you need help with Job Applications or Resume Writing?
Applying for new jobs can be scary and hard to know where to start, particularly if you haven’t updated your resume for 10 years. The Job Application Toolkit is a short three part webinar series designed to help you with all aspects of your job hunt.
JOB APPLICATION TOOLKIT PART ONE – WRITING A RESUME
This webinar covers the different types of resume styles, things to include in your resume, the format and importance of each section of your resume as well as why you should tailor your resume for the job being applied for.
JOB APPLICATION TOOLKIT PART TWO – KEY SELECTION CRITERIA
This webinar focuses on the difference between an application letter and key selection criteria as well as best practice in answering key selection criteria.
JOB APPLICATION TOOLKIT PART THREE – INTERVIEWS
This webinar is all about interviews, the session covers what types of interview are commonly used, interview basics and how to prepare for a targeted selection interview.
Stress and Anxiety can easily get the better of us
It is a challenging time right now. Things are changing rapidly and it can be difficult to feel in control of our lives. Don’t let stress and anxiety get the better of you.
MENTAL HEALTH AWARENESS IN THE WORKPLACE: UNDERSTANDING THE BASICS
Thursday 30 April – Day Session
Mental Health awareness is going to be very important over the coming months as we are all making significant changes to our lives and routines. Run by qualified psychologist Olivia Downing, this session will explain the basics of mental health awareness.
UNDERSTANDING STRESS TO AVOID BURNOUT
Wednesday 17 June – Night Session
This webinar focuses on understanding and managing stress levels within the workplace setting to avoid burnout. Our presenter Claire will take you through an examination of what stress is, how to identify stress triggers and some self-care techniques you can apply to your own working life.
Got some down time? Upgrade your computer skills in isolation.
Have you always wanted to improve your Microsoft Excel skills but not known where to start?
EXCEL FOR ABSOLUTE BEGINNERS
Monday 20 April – Night Session
Expert Presenter Ben Pisani will guide participants through the fundamentals of Microsoft Excel, NO PRIOR EXPERIENCE REQUIRED!
BECOME AN EXCEL EXPERT: EXCEL FOR INTERMEDIATES
This webinar has been designed for those with a sound working knowledge of Excel. The session focuses on creating formulas, using intermediate functions, conditional formatting, chart elements, chart text formatting and chart object formatting
BECOME AN EXCEL EXPERT: CRACKING THE EXCEL PIVOT TABLE
This webinar focuses on the real power of excel, turning data into useful reports, and how to see the story the data is telling you. This session will introduce you to pivot tables and teach you how to create them in a hands on manner.